Keep your numbers move seamlessly
Porting your existing numbers to Optua is straightforward. We handle all the paperwork, testing, and coordination.
Trusted by businesses that can't afford downtime.
£13.20
setup fee
5–30
working days
Zero
downtime on standard ports
24/7
support during cutover
How the porting process works
A straightforward four-step process to migrate your numbers to Optua
We manage the entire process — you don't need to chase providers or engineers.
Submit your details
Provide your bill copy, number list, and account information
Confirm the date
We submit the request and confirm the earliest available port window
Pre-port testing
We stage your call routing and run validation tests before cutover
Go live
We monitor the port window and validate inbound/outbound calls are working
Porting options for every scenario
Whether you're moving a single line or a complex DDI setup, we've got you covered
Single Line Port
Best for small teams or single numbers
£13.20
setup
5–10 working days
timeframe
- Minimal downtime
- Suitable for single numbers
- Direct call routing
Multi-Line / DDI Block
Best for offices with multiple extensions
£13.20
setup
10–15 working days
timeframe
- Coordinated cutover
- Group management
- Complex routing support
Complex Migration
Best for PBX systems or multi-site setups
Custom quote
setup
15–30+ working days
timeframe
- Dedicated support
- Out-of-hours cutover
- Full validation suite
Why port to Optua?
Everything you need for a stress-free migration
Minimal downtime
Standard single-line ports typically have zero downtime during business hours
Full redundancy
We keep your old service active until the port is 100% confirmed complete
Expert coordination
Our team handles all paperwork, timings, and provider communication for you
Seamless handover
Call routing is staged and tested before cutover to eliminate surprises
Standard requirements
We'll guide you through each step — most customers complete this in under 10 minutes
Verification documents
Documents to verify your business identity and account ownership
Letter of Authority
A signed authorization from an account holder confirming the port request
Porting fees at a glance
- • Single Line Import: £13.20
- • Multi-line / DDI Block Import: £13.20 (max £60 per request)
- • Pre-order Validation: £7.20
- • Order Change / Cancellation: £13.20
- • Rejected Port Resubmission: £13.20
Port-in Monthly: £0.00 — No ongoing charge for ported numbers
Common questions
How long does porting take?▼
Typical timeframes range from 5-30 working days depending on your setup. Single lines usually port within 5-10 days, while complex multi-line or DDI setups may take 15-30+ days. We'll give you an exact date once we receive your documentation.
Will there be any downtime?▼
For standard single-line ports, there's typically no downtime during business hours. Complex multi-line or DDI setups may require out-of-hours cutover where brief downtime is planned. We'll confirm the exact arrangements during your porting consultation.
Can I keep my existing number?▼
Yes, absolutely! That's the whole point of porting. Whether it's a local geographic number, 0800/0845 number, or DDI range, we can port it to Optua Cloud Voice while keeping your existing number active.
What happens to my old phone service during the port?▼
We keep your old service active and operational throughout the entire porting process. Once the port is confirmed complete and all testing validates, we'll notify you and coordinate any final switchover. Your old provider won't disconnect the number until we confirm the port is successful.
What if something goes wrong during the port?▼
Our 24/7 support team monitors the entire porting window. If there are any issues, we validate and troubleshoot immediately. We have fallback plans and can quickly revert to your old service if needed. You're never left without a working phone line.
Ready to bring your numbers to Optua?
We'll plan your port, confirm timelines, and keep you reachable throughout.